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Customer Service

Inspired by Scents will make every effort possible to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, email us to see if we have a replacement. If you would like a refund, we will review your request and try to accommodate if possible. Normally shipping and handling fees are not refundable. You must contact us within 72 hours of receipt of your order if you are not completely satisfied.

Payment

We use PayPal as our credit card processor. You may pay with any major credit card and you do NOT have to have a PayPal account. You will be able to checkout normally through PayPal by entering your credit card information in with confidence that your information is completely secure. You will receive an electronic receipt upon completion of your order.

Sales Tax

Georgia residents will be charged 7% sales tax.

Shipping and Handling

When you checkout, you will be able to see your shipping charges before completing your order. Shipping charges for domestic shipping will be based on the following chart:

Order Amount
Shipping Fee
$0.01 - $19.99
$6.95
$20.00 - $49.99
$7.95
$50.00 - $99.99
$8.95
$100.00 - $149.99
$9.95
$150.00 and up
FREE

When your order is shipped, you will be sent an email confirming shipment and the carrier. All orders are carefully packed to ensure they arrive in good condition. If you receive an item that is damaged, please keep all packaging material and contact us within 72 hours of receipt of your order. We will notify you how to file a claim.

Inspired by Scents ships internationally using Priority Mail. Email us with your anticipated order and we will figure the costs based on the weight and send you a quote. International orders must include name, street address, city, country, zip code, and telephone number. Payment for international orders through Paypal only.

Special Requests

If you have a special request for an order such as shipping to another person or sending someone a gift, please let us know. We will try to accommodate any reasonable request.

To contact us electronically, click here.

 

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